FAQ

Answers to your most common questions
We are located in Casarrubuelos (Madrid), at Calle Roma, s/n, 28977.
You can collect your order directly in our facilities but we do not have showroom.
We have discounts for purchase volume. These discounts automatically apply to the purchase cart.
We do not have special discounts for professionals. You can take advantage of our volume discounts.
Shipping costs are calculated according to the weight and volume of the order and are automatically applied in the shopping cart.
The order preparation time is 24 hours from the moment of confirmation, as long as the items are in stock.
The production time for the products will be indicated on the product page, as long as it is a manufactured product. It will also be visible on the checkout page.
Delivery deadlines vary depending on the order type and delivery place. During the purchase process you will be informed of them.

for standard orders with stock available The order preparation period is 24h since receipt of the same. The delivery times of the carrier from the exit of the warehouse order are:
Peninsula: 24-48 hours for small packages and up to 5 business days for large packages or pallets.
Balearic Islands, Ceuta and Melilla: 5- 7 business days
Canary Islands: 10 business days
Get in touch with our customer service if you want to make an international shipment.
You can consult the status of your order in the link that will reach your email when it has left our facilities.
You can pay for transfer or by credit/debit card.
Transfers are only valid when they have become effective, that is, when the amount enters our account.
You can return your orders in the first 14 calendar days from the date of delivery. Special, personalized or non -standard products do not admit changes or returns.
To process a return, the customer must access their user account and, in the "My Orders" section, they will have the option to request a return for one or several items in the order or the entire order. They must indicate the products to be returned and the reason. They can also send their claim through our website in the contact section, or via email at info@cashdisplay.com.

Once received, Cashdisplay staff will contact the customer to arrange the collection of the material to be returned. The costs of such shipment will be borne by the customer, whose cost will be calculated based on the weight and volume of the order. The buyer can consult our staff about the cost beforehand. For orders with free shipping, the return shipping costs will not be free, and the customer must bear these costs.

Upon receipt of the order at our facilities, and after examining its correct condition, the amount will be refunded within 14 days. Shipping costs, as well as any type of commission or fee, will not be refunded; only the amount of the returned item will be refunded.

To proceed with the return, the products must be complete in their original packaging, which must be in perfect condition, attaching a copy of the purchase invoice. No return will be accepted if the product is in perfect condition but lacks its original packaging or if the packaging is damaged; likewise, if the product is damaged by customer manipulation or misuse.
Cashdisplay products have a 2 -year guarantee period for final consumers, which will enter into force from the date of purchase detailed in the sales invoice, in accordance with the General Law for the Defense of Consumers and Users.

Likewise, the guarantee period for those clients not considered consumers according to the General Law for the Defense of Consumers and Users, will be legally established in the Civil Code.
Get in touch with us by sending an email incidencias@cashdisplay.com
Get in touch with our customer service if you want to cancel your order.

In the event that the order has already left our facilities, the cancellation will entail a position for transport expenses.
You can contact us through any of the following media:

Phone: 916919967

Mail: info@cashdisplay.com

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